Effective Date: November 14, 2025

SECTION 1: WEBSITE USE TERMS

  1. Acceptance of Terms

By accessing or using silknatura-wig.com (the “Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please discontinue use immediately. We reserve the right to modify these Terms at any time; continued use constitutes acceptance.

  1. User Eligibility
  • You must be 18 years or older or of legal age in your jurisdiction
  • Minors may use with parental consent
  • You warrant all information provided is true, accurate, and complete
  1. Account Security
  • You are solely responsible for password security
  • Notify us immediately of unauthorized account access
  • We are not liable for losses from failure to protect account information
  1. Prohibited Conduct

Users may not:

  • Engage in illegal activities
  • Attempt unauthorized access to our systems
  • Upload viruses, malware, or destructive content
  • Copy, scrape, or mirror Site content
  • Post false, defamatory, obscene, or infringing content
  • Use bots, crawlers, or automated tools for bulk data extraction

Violators will have access terminated and may face legal action.

SECTION 2: PRODUCT SALES TERMS

  1. Product Information & Pricing
  • We strive for accuracy but do not guarantee descriptions, images, or specifications are error-free
  • Wigs are handmade; ±0.5 inch length variance may occur
  • Color variations due to monitor differences are not quality issues
  • Prices are as shown; we reserve the right to correct pricing errors
  • Orders with obvious pricing mistakes may be canceled with full refund
  1. Orders & Contract
  • Items in cart do not constitute a contract
  • Order confirmation email does not guarantee acceptance; contract formed only upon shipment
  • We reserve the right to refuse any order without reason
  • If out of stock, we will notify and offer refund or waitlist options
  1. Payment Terms
  • Credit cards (Visa, Mastercard, Amex) accepted
  • Payment processed at order confirmation or shipment
  • We may cancel orders with unauthorized or incomplete payment info
  • You agree to bear all transaction fees and exchange rate differences
  1. Shipping & Delivery
  • Delivery times are estimates, not contractual commitments
  • International shipping typically takes 7-20 business days
  • Risk of loss transfers to buyer upon delivery to carrier
  • We are not liable for delays or losses due to customs holds or incorrect addresses
  • Customers are responsible for accurate shipping info and additional fees from errors

SECTION 3: PRODUCT DISCLAIMER

  1. Intended Use Statement
  • All wigs are for cosmetic and fashion purposes only
  • NOT for medical use to treat hair loss or medical conditions
  • Results vary by individual; we do not guarantee identical results to model photos
  • Natural human hair products have inherent texture variations; not quality issues
  1. Usage Risk Warnings
  • Follow wearing instructions strictly; improper use may cause discomfort
  • Those allergic to adhesives/tapes should perform skin patch test
  • Extended wear may affect scalp breathing; recommended wear time under 8 hours/day
  • We assume no liability for skin reactions, hair loss, or health issues from improper use
  • Consult physicians before use if you have skin conditions or scalp sensitivity
  1. Product Characteristics

Human Hair Products:

  • Each batch has natural variations in texture and color
  • Slight color differences or texture unevenness are not defects
  • Requires regular maintenance to prevent dryness/tangling

Synthetic Hair Products:

  • Heat-resistant up to 180°C; excessive heat causes damage
  • Cannot be dyed; avoid alcohol-based products

Lace Wigs:

  • Delicate lace; excessive pulling may cause tears
  • Lace color may not perfectly match skin; use concealer to adjust
  1. Care Responsibility
  • Customers must follow provided care instructions
  • Damage from improper care (wrong shampoo, excessive heat, rough brushing) is not covered
  • We assume no liability for issues after customer dyeing, cutting, or heat styling

SECTION 4: INTELLECTUAL PROPERTY

  1. Trademark Notice
  • SilkNatura® is a registered trademark; unauthorized use prohibited
  • All brands and logos displayed are property of their respective owners
  • You may not use our trademarks for ad keywords or domain registration
  1. Copyright Protection
  • All Site content (text, images, videos, designs) is our copyrighted property
  • Product photos, descriptions, and tutorials are original or licensed
  • Strictly prohibited to copy, reproduce, modify, or commercially use without authorization
  • We will issue DMCA takedown notices and pursue legal action for infringement
  1. User-Generated Content
  • You retain IP rights to reviews, photos, and videos you upload
  • You grant us perpetual, royalty-free, transferable license for marketing use
  • You warrant uploaded content does not infringe third-party rights
  • We reserve the right to remove inappropriate, infringing, or policy-violating content

SECTION 5: LIMITATION OF LIABILITY

  1. Liability Cap
  • Our liability for direct losses shall not exceed the amount you paid for the product
  • Excludes indirect, incidental, special, or consequential damages
  • Including but not limited to: lost profits, data loss, reputation damage, opportunity costs
  • This limitation applies to contract, tort, strict liability, or any legal theory
  1. Force Majeure

We are not liable for:

  • Natural disasters, war, strikes, government actions
  • Network failures, hacking, system maintenance
  • Delays or errors by payment processors or logistics companies
  • Customs inspections, seizures, or confiscations
  1. Third-Party Links
  • The Site may link to YouTube, Instagram, or other third-party platforms
  • We are not responsible for third-party content, products, or services
  • Accessing third-party sites is subject to their terms and policies

SECTION 6: LEGAL PROVISIONS

  1. Governing Law
  • These Terms are governed by Laws of the People’s Republic of China
  • International orders additionally reference UN Convention on Contracts for International Sale of Goods (CISG)
  • EU customers are subject to GDPR consumer protection provisions
  • California customers are subject to CCPA/CPRA provisions
  1. Dispute Resolution
  • Negotiation First: Disputes shall first be resolved through customer service consultation
  • Arbitration: If unresolved, submit to China International Economic and Trade Arbitration Commission (CIETAC)
  • Litigation: May also file suit in courts with jurisdiction over defendant’s location
  • Class Action Waiver: You agree to resolve disputes individually and waive class action rights
  1. Severability

If any provision is found invalid, the remaining provisions remain in effect. We will replace invalid provisions with valid ones closest to the original intent.

  1. Entire Agreement

These Terms constitute the entire agreement between you and us, superseding all prior oral or written agreements.

SECTION 7: CONTACT INFORMATION

SilkNatura Wig
Email: zzz2337374357@gmail.com
Website: https://silknatura-wig.com
Physical Address: [Please provide your business address]
Business Hours: Monday – Friday 9:00-18:00 (GMT+8)

Legal Representative: [Your legal entity name if applicable]